This plan is tailored for individuals who are extremely complex (3 or more conditions), totally dependent, and need their loved ones and multiple provider coordination with their care around the clock. They require intense ongoing monthly support to navigate medical records, healthcare coordination, and emergency preparedness.

New Patient Intake Appointment

• Duration: 60 minutes

• Format: Telehealth (Virtual video appointment via the SimplePractice app) or In-Person Home Visit

• Purpose: Establish your healthcare profile, discuss your specific needs, and set up your patient portal.

Features & Benefits

• Personalized Patient Portal Access:

  • HIPAA-compliant, secure online platform available 24/7.

  • Complete and manage intake forms.

  • Upload and review all medical records anytime.

  • Unlimited secure text messaging with your case manager.

• Emergency Contact Access:

  • Two designated emergency contacts will receive access to your patient portal. Can upload files and contact Case Manager

  • Unlimited healthcare providers allowed access to your patient portal. Can upload files and contact Case Manager

• Medical Records Emergency Storage Device:

  • Choose 3 of the same or different devices: Dog Tag Necklace, Wallet Card, or Bracelet with a USB drive to store your medical records.

  • Ensures access to critical health information if you are unresponsive or without internet access during a medical emergency.

Monthly Support

• Case Manager Access:

  • Call your case manager during normal business hours for general questions, or schedule urgent calls after hours

  • 1 scheduled check-in call EVERY WEEK from you case manager and 1 monthly check-in for updates with all of your healthcare providers

  • Two hours per month of Telehealth or In Person Home Visits - Choose from two 1 hour visits or four 30-minute visits per month, (No service fee for weekend appointments)